Terms of Service

1. About These Terms

These terms apply to services supplied by Diamant Solutions Ltd, Company No. 16897347. Any project-specific written quotation or agreement forms part of these terms and takes priority where it expressly differs.

2. Managed Website Plan

Our standard managed website service is available at £29 per month or £299 per year unless another price has been agreed in writing. The plan starts when the customer signs up and the first payment is taken immediately, before work begins. We then begin the website build. Our usual target is to provide the first draft within 24-48 hours, although this is a target rather than a guaranteed delivery time and may depend on the customer providing the information or materials we need.

3. Website Minimum Term

The managed website plan has a 12-month minimum term starting from the date the customer signs up. Monthly customers are committed to the first 12 monthly payments. Annual customers pay for the full 12-month period in advance when signing up.

4. What Is Included With a Managed Website

The managed website plan includes a professionally designed business website with the pages and sections reasonably required for the agreed business website, together with hosting while the subscription remains active, responsive optimisation, basic SEO setup and reasonable minor ongoing content or design changes. The service is not restricted to a one-page website. Unusually large websites, substantial new functionality, major redesigns, complex platforms or development outside the agreed website scope may be quoted separately.

Domain names are not included in the managed website fee. The customer is responsible for purchasing and renewing their domain name. Where required, Diamant Solutions can assist with choosing, purchasing and connecting a domain. Domain registration and renewal charges are payable separately to the relevant domain provider.

5. Website Cancellation

After the minimum term, the subscription may be cancelled. Cancellation takes effect at the end of the applicable paid billing period. The managed website service, hosting, ongoing support and future changes end when the subscription ends. Customers who are entitled to receive the website code under section 6 may arrange their own replacement hosting and management.

6. Website, Domain and Code Transfer

The customer retains ownership of their domain name and materials they provide, including their branding, text, images and business data. The website design, development implementation and code form part of the managed service while the service continues.

After 24 months of continuous service, if the customer decides to leave, Diamant Solutions will provide the website code at no additional charge. The customer may then arrange hosting and management elsewhere.

If the customer ends the service before completing 24 months and wishes to take the website code, they may purchase an early code transfer by paying the difference between qualifying subscription payments already made and £696. For example, if £348 of qualifying subscription payments have been made, the early transfer payment would be £348. Once 24 months of continuous service has been completed, no additional code-transfer payment is required, including where the customer has paid the discounted annual price. Third-party services, accounts, licences, subscriptions or other items that are not owned by Diamant Solutions are not included in a code transfer unless expressly agreed.

7. Payments

Subscription payments are processed through Stripe. If a payment fails, we may retry payment, contact you and suspend or end the service if payment remains outstanding. Fees already paid for an annual billing period are not normally refunded simply because the customer chooses to stop using the service during that paid period, subject to any rights that cannot legally be excluded.

8. One-Off Website Build

As an alternative to the managed website plan, a standard business website may be purchased for a one-off fee of £795 unless another price has been agreed in writing. This includes the agreed standard website design and build, reasonable revisions requested within 7 days of the initial completed delivery, and the first year of standard hosting.

After the first year, continued standard hosting with Diamant Solutions is £49 per year, charged automatically each year until cancelled. The customer may cancel the hosting renewal at any time, with cancellation taking effect at the end of the then-current hosting period. When the paid hosting period ends, Diamant Solutions will stop hosting the website and the website will go offline unless the customer has arranged alternative hosting. If hosting is cancelled, Diamant Solutions will provide the website code at no additional charge so the customer can arrange hosting elsewhere. The one-off website option does not include ongoing changes, maintenance or support after the 7-day revision period; any such work can be quoted separately as required. Domain registration and renewal charges remain the customer’s responsibility.

9. Managed Business Software Plans

Our managed Business Management Software service, including CRM functionality where required, is currently available from £49 per month or £490 per year, including the first user, unless a different price is agreed in writing. Each additional user is £10 per month or £100 per year. The optional AI Assistant is £15 per month or £150 per year per business. Unusually complex workflows, heavy storage or usage, substantial integrations or bespoke requirements outside the standard managed service may be quoted separately.

For these plans, a “user” means an active staff, administrator or internal user account with access to the software. Customer contacts, leads and records stored inside the system do not count as users.

10. Business Software Minimum Term

Managed Business Software plans have a 24-month minimum initial term starting from the date the customer signs up. Customers may choose monthly or annual billing. Monthly billing changes how often payment is collected; it does not shorten the 24-month minimum commitment. Annual customers pay each annual billing period in advance during the minimum term.

A customer may switch between monthly and annual billing. A billing-frequency change does not restart or extend the original 24-month minimum term. Any change takes effect subject to the billing adjustment applied at the time of the switch. After the minimum term, the subscription continues on the selected billing cycle until cancelled, with cancellation taking effect at the end of the applicable paid billing period.

11. What Is Included With Managed Business Software

The managed Business Software price includes initial setup and configuration of the Business Management Software to the agreed scope, hosting while the subscription remains active, application maintenance, bug fixes and ongoing support with using the system. Reasonable ongoing configuration changes, adaptations and feature improvements within the shared platform are included as your business grows or your needs change. These may include changes to fields, menus, branding, reports and workflows, and reasonable additions to the functionality you need to run your business.

Management means managing, maintaining and improving the software. It does not include operating your business or carrying out routine data entry, record maintenance, bookkeeping or day-to-day administration on your behalf. We can explain how to use the system, but your team is responsible for entering and maintaining its own customers, enquiries, jobs, quotes, invoices, payments and other business records. Data entry, data cleansing, imports or migration services are included only where expressly agreed in writing.

The subscription does not include unlimited bespoke development. We assess requests reasonably by their scope, complexity, development effort and compatibility with the shared platform. A straightforward change is not excluded simply because only your business currently needs it. Substantial specialist functionality requiring a separate bespoke implementation, major new modules or redesigns, unusually complex integrations or automation, and separate applications may require a separately agreed scope and price. We will explain any work outside the subscription and obtain your agreement to any additional charges before starting it. Third-party subscriptions and usage charges are not included unless expressly agreed.

We aim to handle support and change requests promptly and implement agreed improvements as efficiently as practicable. Delivery times depend on the scope and complexity of the work, testing, existing commitments, third-party dependencies and any information or approvals required from you. We will discuss realistic timescales for agreed work and keep you informed of material changes. Requests do not carry an automatic same-day, 24-hour or other fixed completion deadline unless we expressly agree one in writing; any estimated delivery date is a target rather than a guarantee. This does not affect our obligation to provide the service with reasonable care and skill.

Hosting is based on reasonable business usage. Where storage, file uploads, traffic, database usage or third-party service costs become unusually high, we will discuss any required pricing change with the customer before applying additional charges.

12. Managed Business Software Cancellation, Platform Ownership and Data

The customer retains ownership of the business data and materials they provide or create within the Business Software. Diamant Solutions retains ownership of the Business Management Software platform, underlying software, source code, reusable components, systems and technology.

The managed subscription provides the customer with access to use the Business Software while the subscription remains active. Subscription payments do not purchase or transfer the software or source code, regardless of how long the customer has subscribed.

When the service ends, Diamant Solutions will provide a reasonable export of customer-owned business data in a commonly usable format where technically available. Assistance with substantial data transformation or migration to another provider may be quoted separately.

During the 24-month minimum term, the customer remains responsible for the committed subscription charges even if they stop using the service early, subject to any rights that cannot legally be excluded.

13. Business Software Data and Customer Responsibilities

The customer is responsible for ensuring that personal data, customer information, files and other material entered into the Business Software are collected and used lawfully and that their staff use the CRM appropriately. Diamant Solutions will take reasonable technical and organisational measures to protect systems we host, but no online system can be guaranteed to be completely free from interruption, data loss or security incidents.

The customer is responsible for keeping user login details secure, removing access for staff who should no longer have it and notifying us promptly of suspected unauthorised access.

14. Reusable Components and Intellectual Property

Where a website, Business Software service or bespoke system includes reusable frameworks, generic modules, libraries, development methods, internal tooling or know-how created or owned by Diamant Solutions, those underlying reusable elements remain the property of Diamant Solutions. Where website code is transferred under the website terms, that transfer does not prevent Diamant Solutions from reusing its generic technology, methods or components for other clients. Managed Business Software subscriptions do not include transfer of the Business Software platform or source code. Third-party software remains subject to its own licence terms.

15. Bespoke Projects

Unusually large or more complex projects may be quoted separately. The scope, price and payment terms for those projects will be confirmed before work begins.

16. General Customer Responsibilities

You are responsible for providing accurate information and content, confirming that you have permission to use supplied materials and reviewing requested approvals or revisions in a reasonable time.

17. Liability

We will provide services with reasonable care and skill. Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for indirect or consequential losses or for failures caused by third-party services outside our reasonable control.

18. Contact

Questions about these terms can be sent to info@diamantsolutions.co.uk.